Patient and Family Engagement Across Languages - Webinar

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Wednesday, Aug. 14
2–3 PM ET

Please register to receive dial-in and webinar access information from [email protected]. You will need both a computer with a viable internet connection and a phone line to access the visual and audio components of this webinar.

Note: This activity will be submitted to the National Association of Healthcare Quality (NAHQ) for CPHQ CE credit. 60 minutes of presentation time = 1 CE hour. The opportunity for credit will only be offered during the LIVE streaming of this webinar. Individuals choosing to view the post-webinar webcast in lieu of attending during the live stream will not be eligible to receive CE credit.

Creating a culture of high performance and dedicated, quality patient care is challenging, and communication plays an integral role in this endeavor. Language barriers can lead to poor health outcomes, less use of preventive services, and low satisfaction with the patient/provider relationship.
During this distance learning opportunity, experts in the field will discuss the importance of providing culturally and linguistically appropriate care and the keys to increasing patient satisfaction when a language barrier is present.

Learning Objectives:

• Gain an understanding of the potential consequences language barriers can cause in the health care setting
• Develop awareness of language, culture, and the associated needs of patients with a diverse background
• Listen to a member’s story of successful culture change

Pre-Work

• Read and explore the new Culturally and Linguistically Appropriate Standards (CLAS)
• Doctoring Across the Language Divide
• Word for Word, Culture for Culture

Homework:

• To gain access to the IHI Open School, please send your signed letter of commitment along with a list of your individual team members to [email protected].  
• Please send us a photo of your patient engagement team to be posted on our HCAHPS Learning Network website.
• If applicable, complete the post-webinar online CEU Request Form from [email protected] to obtain CEU credits. This online form will be mailed to webinar attendees at the conclusion of the event.

Have you missed an HCAHPS Beyond the Basics webinar? Access all materials, including pre-work, homework, and other useful information for improving HCAHPS scores, on our website.

Speakers:
Carrie Brady, JD, MA
Principal,
CBrady Consulting

Mursal Khaliif
Senior Director of Multicultural Affairs, Diversity, and Patient Services
Cambridge Health Alliance

Robert P. Marlin, MD, PhD, MPH
Instructor in Medicine
Harvard Medical School
Staff Physician, Department of Medicine
Cambridge Health Alliance

Suggested Participants: HCAHPS leaders and teams, clinicians

Contact Info:
Suggestions, questions, or comments?
Please contact:
Alana Mallory at 202-585-0563

Registration instructions