The Relevance of Unconscious Bias in Cultural Competency - Webinar

Wednesday, May 15
2–3 PM ET

Please register to receive dial-in and webinar access information.

Note: This activity will be submitted to the National Association of Healthcare Quality (NAHQ) for CPHQ CE credit. 60 minutes of presentation time = 1 CE hour. The opportunity for credit will only be offered during the LIVE streaming of this webinar. Individuals choosing to view the post-webinar webcast in lieu of attending during the live stream will not be eligible to receive CE credit.

Providing patient-centered care has been the focus of recent quality improvement and culture change initiatives. For clinicians to provide such care, they need to devote time and resources to develop personalized care plans that take into account patient preferences.

While equity is a key attribute to patient-centered care, ethnic/racial minorities are found at an unintended disadvantage in this model of health care in some cases. Although it is unlikely that clinicians directly express ethical/racial bias, empirical research has shown that clinicians might deliver care that is influenced by “unconscious bias” which, as a result, affects their HCAHPS scores.

During this distance learning workshop, experts from the field will share their key strategies and essential tools to reinforce cultural competency.

Learning Objectives:

• Understand how organizational culture can create barriers to cultural competency
• Identify and understand what “unconscious bias” is
• Provide valuable tools that can be used in a cultural competency framework to recognize and overcome “unconscious bias”

Pre-Work Assignments:
Please read the following articles:

• Cultural Competence And Health Care Disparities: Key Perspectives And Trends
• Clinicians' Implicit Ethnic/Racial Bias and Perceptions of Care Among Black and Latino Patients
• Patient Race and Physicians' Decisions to Prescribe Opioids for Chronic Low Back Pain
• Paved With Good Intentions: Do Public Health and Human Service Providers Contribute to Racial/Ethnic Disparities in Health?
• Book: Found in Translation
  • Chapter 1: Saving Lives and Protecting Rights in Translation

Please watch the following videos:

• Cultural Competence – What are you doing about it?
• HRSA: Culture, Language, and Health Literacy

Homework:

• To access the IHI Open School, please send your signed letter of commitment along with a list of your individual team members to [email protected]  
• Please send us a photo of your patient engagement team to be posted on our HCAHPS Learning Network website.
• If applicable, complete the post-webinar online CEU Request Form from [email protected] to obtain CEU credits. This online form will be emailed to webinar attendees at the conclusion of the event.

Speakers:
Carrie Brady, JD, MA
Principal,
CBrady Consulting

Additional speakers to be announced! Please stay tuned for flyers and other informative eBlasts from [email protected].

Suggested Participants: HCAHPS leaders & teams, clinicians

Contact info:
Suggestions, questions, or comments?
Please contact:
Alana Mallory at 202.585.0563

Registration instructions