Management Considerations for Improved Patient Experience - Webinar

Wednesday, April 24
2–3 PM ET

Please register to receive dial-in and webinar access information.

Note: This activity will be submitted to the National Association of Healthcare Quality (NAHQ) for CPHQ CE credit. 60 minutes of presentation time = 1 CE hour. The opportunity for credit will only be offered during the LIVE streaming of this webinar. Individuals choosing to view the post-webinar webcast in lieu of attending during the live stream will not be eligible to receive CE credit.

Implementing change in an organization is always an arduous task, but making sure staff members are enthused and encouraged about the change is even tougher. If employees are not sufficiently engaged, long-term improvements will be difficult to sustain.

During this distance learning opportunity, national HCAHPS experts will share their key strategies to engage and motivate teams.

Learning Objectives:

• Describe successful strategies used to maintain staff energy and engagement while improving the patient/family experience 
• Provide practical strategies to hold staff accountable
• Identify common pitfalls for managers to avoid

• An Introduction to Patient & Family Centered Care
• First Impressions
• Privacy and Confidentiality
• Culture and Belief Systems
• Creating a Restful and Healing Environment

*Contact your Team Leader for registration information regarding complimentary IHI Open School registration. If you are unsure of who this individual is, please contact Brian Roberson at [email protected].

Homework:

• Develop list of team members and send to [email protected].
• If applicable, complete the post-webinar online CEU Request Form from [email protected] to obtain CEU credits. This online form will be mailed to webinar attendees at the conclusion of the event.
• Influencing employees' attitudes and changing behaviors: a model to improve patient satisfaction
• Leadership and management principles for outcomes-oriented organizations

Speakers:
Carrie Brady, JD, MA
Principal,
CBrady Consulting

Jerod M. Loeb, PhD
Executive Vice President,
Division of Healthcare Quality Evaluation,
The Joint Commission

Sherri Loeb, RN, BSN

Mary P. Malone, JD, MS
President,
Malone Advisory Services

Suggested Participants: HCAHPS Leaders & Teams, Clinicians

Contact info:
Suggestions, questions, or comments?
Please contact:
Alana Mallory at (202) 585-0563

Registration instructions