Ensuring Leadership Engagement - Webinar

REGISTER NOW

Wednesday, March 27
2–3 PM Eastern

Please register to receive dial-in and webinar access information.

Note: This activity will be submitted to the National Association of Healthcare Quality (NAHQ) for CPHQ CE credit. 60 minutes of presentation time = 1 CE hour. The opportunity for credit will only be offered during the LIVE streaming of this webinar. Individuals choosing to view the post-webinar webcast in lieu of attending during the live stream will not be eligible to receive CE credit.

Pre-Work Assignments:
Take complimentary IHI Open School Course* on “The Human Side of Quality Improvement”

• Overcoming Resistance to Change
• What Motivates People to Change
• Culture Change vs. Process Change

*Contact your Team Leader for registration information regarding complimentary IHI Open School registration.


Hospital and health system leaders are responsible for determining, guiding, and communicating the vision of an organization, and their behaviors and values help set the tone for creating a truly patient-centered environment. As they focus on multiple quality improvement projects, clinicians can become overwhelmed by the demand of these programs. Register now for this free webinar to discover how to create a streamlined focus on HCAHPS.

Learning Objectives:

• Describe successful strategies that can facilitate leadership engagement
• Review practical strategies used by leadership that demonstrate commitment to the patient/family experience
• Identify importance of CEO engagement on overall patient experience

Homework:

• Develop list of team members and send to [email protected].
• If applicable, complete the post-webinar online CEU Request Form from [email protected] to obtain CEU credits. This online form will be mailed to webinar attendees at the conclusion of the event.

Speakers:
Carrie Brady, JD, MA
Principal,
CBrady Consulting

Additional speakers to be announced!

Suggested Participants: HCAHPS Leaders & Teams, Clinicians

Contact info:
Suggestions, questions, or comments?
Please contact:
Alana Mallory at 202.585.0563

Registration instructions