HCAHPS Learning Network: Overall Rating and a Patient’s Willingness to Recommend - Webinar

Wednesday, October 31
2 – 3 PM Eastern

Please register to receive dial-in and webinar access information.

This is HCAHPS Learning Network virtual opportunity number 6 of 7.

A patient’s determination of quality of care is a valuable – and difficult – HCAHPS measure. A patient’s willingness to recommend a hospital to a friend or family member requires an extraordinary level of service from the institution. A superior rating and personal recommendation from a patient is an honor for a hospital. Discover how to achieve this respect and regard throughout your patients and community as you discover how excellence is not just a bedside mannerism, but a measure that must be hardwired throughout an organization.

Speakers:
Carrie Brady, JD, MA
Principal
CBrady Consulting

Suggested Participants:
Any NAPH organization interested in improving the patient experience and their HCAHPS scores, and individuals who signed the Leader Letter of Commitment to participate in the HCAHPS Learning Network.

Contact info:
Suggestions, questions, or comments?
Please contact:
Alana Mallory at 202.585.0563

Registration instructions