
Coordination of care is a critical component of delivery system improvement. Given the additional social and economic obstacles faced by vulnerable, low-income patients, care coordination is especially important for this population. Barriers to care — including but not limited to higher rates of comorbidity, lack of access to transportation services and lower health literacy — make it particularly difficult for vulnerable patients to navigate the complexities of the health care system. Patients who are unable to navigate the system often put off getting needed preventive care services, resulting in more costly care down the line.
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