
5/9/2012: HCAHPS Learning Network: Member Stories of HCAHPS Success - WebinarDuring this webinar, Carrie Brady first described how best to review HCAHPS data in order to find the best place to start working. Then, Jane Hooker interviewed NAPH members about the interventions they use to improve scores.
This webinar is a follow-up to the webinars below:
March 28th Presentation:(Presentation Slides)|
(Webcast Link)
April 5th Presentation: (Presentation Slides)|
(Webcast Link)
Speakers:
Carrie Brady, JD, MA, Principal, CBrady Consulting, Jacqueline Hebert, RN, MSN, Clinical Nurse Specialist, University Medical Center (UMC),
Susan Montgomery, Director of Patient and Family Centered Care Services,
Memorial Regional Hospital,
Gilbert Salinas, BS, MPA, Director of Patient-Centered Care,
Rancho Los Amigos National Rehabilitation Center, David Schulke, Vice President, Research Programs, HRET, Jane Hooker, RN, NAPH
Suggested Participants: Any NAPH member interested in improving the patient experience and HCAHPS scores.